Training budgets are being cut, yet we need training.  How do you reconcile the two?

As the founder of Service Integrity Mystery Shopping, I have many clients asking what else they could do with their service measurements.  Questions arise such as:  What can I do with the results? How can I keep service top of mind? What can I do to complement my service measurement?

The solution is an online training program built in three parts, namely:

·         A monthly online training pack,

·         A monthly online audio series,

·         Quarterly webinars.

Part 1 – Monthly online training pack.

A training program delivered via email and web including:

1.       Customer Service 101

2.       Elements of customer service

3.       Using Service for Sales

4.       Managing different personalities

5.       Conflict resolution

6.       Self responsibility

7.       Engaging customers

8.       Engaging staff around you

9.       Up-selling through service

10.   Best practice service

11.   Building loyal customers

12.   Service in the future

These can include online role plays.

Part 2- Monthly online audio series

An audio series with half hour interviews delivered over the internet directly via tools such as iTunes.

Topics will include:

1.       Deeper discussion of the core 12 training messages

2.       Industry leader interviews

3.       Interviews with award winning practitioners (everyday stars).

Part 3 – Quarterly Webinars

Online interactive seminars delivered over the internet followed by an online Q&A session.

Topics will include:

1.       Topical subjects along with Q&A

2.       Current trends in customer service

3.       Using Mystery Shop results and other measurements

4.       Different ways to measure customer service.

Pricing

The training program is $10.00 per site/department per month.  Any number of people in a department or site can access the online training as required.

A traditional 2 hour seminar is delivered once-off at considerable cost to the provider and the client, then quickly forgotten.  This program allows each staff member to receive up to 28 short training contacts per year for a fraction of the cost.

Apart from saving money on travel, the need to round up staff into one location diminishes.  Staff can conduct their training individually over the month with minimal disruption.

The program can run in conjunction with other training programs, or as a replacement for service training (depending on your budget).

Keep customer service top of mind for your staff and contact Steven for further details at steven@dipietro.com.au or +61405478452.